Cancellation Policy:


All registration cancellations must be received in writing by email at events@connexfm.com. Prior to March 18, 2020, cancellations received will receive a full refund minus a $100 cancellation fee. After March 18, 2020, no refunds. For further assistance, you may contact the Connex Events Department at events@connexfm.com or 972.231.9810.

Lost/Stolen Badges:


Lost or stolen badges are subject to a $100 replacement fee. Badge replacement fee is non-refundable.

Changes/Corrections/Substitutions: 


All requests for REGISTRATION substitutions must be made in writing via email to events@connexfm.com by 5pm CT, March 18, 2020. Additional fees may be required based on the replacement’s membership status. After September 18, 2020 late REGISTRATION substitutions will be processed onsite.